CareNexa, LLC, dba Molecular Testing Labs Notice of Data Security Incident

November 21, 2025

On or about March 11, 2025, a data hosting and security vendor retained by CareNexa, LLC, dba Molecular Testing Labs (“MTL”) experienced a security incident which affected certain individuals’ information that was in the possession of MTL. MTL has since diligently worked to determine what happened and what information was involved in this incident. MTL promptly launched an investigation, reported the incident to law enforcement, and engaged a national cybersecurity firm to assist in assessing the scope of the incident and to mitigate the potential impact on the community. Following an investigation conducted by third-party forensic specialists, it was determined the incident occurred between March 7, 2025, and March 11, 2025. Upon identification of the potentially impacted data set, data mining was conducted over several months to identify the potentially impacted individuals and what elements of personally identifiable information may have been affected. Upon completion of the data mining, efforts were then initiated to locate sufficient address information for the potentially impacted population.

The elements of personal information that may have been impacted because of this incident vary per individual and potentially included: names, addresses, dates of birth, driver’s license numbers, demographic information, social security numbers, and medical information. As of this writing, MTL has not received any reports from individuals of misuse, identity theft, or fraud related to the incident.

As data incidents are increasingly common, MTL encourages you to remain vigilant, monitor your accounts, and immediately report any suspicious activity or suspected misuse of your personal information. Unfortunately, these types of incidents are becoming increasingly common and organizations with the most sophisticated IT infrastructure available continue to be affected. MTL understands the inconvenience or concern this incident may cause, is committed to ensuring the security of all information in its control, and has taken steps to strengthen its security posture.

For your convenience, MTL established a toll-free number that individuals can call to learn more about the incident. The call center can be reached at (866) 497-0534 and is available Monday through Friday, 9:00 a.m. to 7:00 p.m. Eastern Time.

Please see the document below which details the steps individuals can take to protect their personal information.

Monitor Accounts

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus: Equifax, Experian, and TransUnion. To order your free credit report, visit www.annualcreditreport.com or call toll-free at 1-877-322-8228. You may also directly contact the three major credit reporting bureaus listed below to request a free copy of your credit report.

Fraud Alerts

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a one-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.

Security Freeze

Consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report.

The information needed to apply for a credit freeze is as follows:

1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security Number;
3. Date of birth;
4. Addresses for the prior two to five years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
7. If you are the victim of identity theft: a copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft.

Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below: