Privacy Policy

Last modified: March 31, 2026
Version: 2.0

Important Notice – Our Notice of Privacy Practices is a separate document found here that governs how medical information about you may be used and disclosed in connection with certain healthcare services in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”).

CareNexa, LLC dba Molecular Testing Labs (“MTL” or “We”) respects your privacy and we are committed to protecting it through our compliance with this policy. We understand the importance of your Personal Information and are committed to complying with all applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the California Genetic Information Privacy Act (GIPA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), and the Utah Consumer Privacy Act (UCPA), as well as global standards like the General Data Protection Regulation (GDPR) if applicable to our users.

This policy describes the types of information we may collect from you or that you may provide when you visit the website moleculartestinglabs.com or any other websites of Molecular Testing Labs (our “Website“) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Privacy Policy applies to information we collect:

• On our Websites.
• In e-mail, text, and other electronic messages between you and our Website.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by MTL or any third party; or
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or on our Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use our Website. By accessing or using this Website, you agree to this Privacy Policy. This policy may change from time to time. You can access past versions of our Privacy Policy by emailing compliance@moleculartestinglabs.com. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on our Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features, register on our Website, make any purchases through our Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact MTL’s Compliance & Ethics Program at 855-400-6002.

We collect several types of information from and about users of our Website, including:

• Information by which you may be personally identified, such as name, mailing address, email address, telephone number, or any other identifier collected on our Website that is defined as personally identifiable information under applicable law (“Personal Information”);
• Clinical or patient information or data, including protected health information (PHI) or other health-related information. This includes information collected in connection with your use of our Website that may be necessary for you to receive healthcare services, including previous clinicians, applicable clinical history and condition, and other clinical and health information exchanged in emails, chats, or calls between you and MTL or the healthcare providers and their professional entities;
• Information that is about you but does not individually identify you, such as order numbers, transaction IDs, location, demographics, or information related to your inquiry or request;
• Information about your internet connection, the equipment you use to access our Website and usage details; and/or
• Any other information we specifically request.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through our Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• From third-party intermediaries, for example, the clinicians or healthcare professionals with whom we partner to provide you with services.

Information You Provide to Us

The information we collect on or through our Website may include:

• Information that we may automatically collect when you browse our Website. Even without creating an account, we may still collect from you some of the information as described in the section titled “Information We Collect Through Automatic Data Collection Technologies” below.
• Information that you provide by filling out forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website. When you provide or update your payment processing information, we transmit the payment via an encrypted connection to a third-party credit card processor. We do not store full payment card details on our servers.
• Your search queries on our Website.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on our Website.
• Information about your computer and internet connection, including your IP address, operating system, browser type, and host domain.
• Details of referring websites (URLs). We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking/cross-context behavioral advertising).

The information we may collect automatically is statistical data and does not include Personal Information by itself, but we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. We use and share this data with certain vendors to provide certain functionality on our website and analyze pages you visited. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

Our website may use “cookies” or other technologies to help us deliver content specific to your interests, to process your requests, and/or to analyze your visiting patterns. We may collect the following types of information about your visit including: the domain from which you access the Internet; IP address; operating system and information about the device or browser used when visiting our Website; date and time of your visit; content you visited; general location; search engine (such as google.com or bing.com); and website referral source (email notice or social media site) that connected you to our Website.

Cookies and Tracking Technologies

Our Website may use two types of cookies: single-session (temporary) and multi-session (persistent). Temporary cookies last only as long as your web browser is open, and are used for technical purposes such as enabling better navigation through our Website. Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for longer periods and are used for multiple purposes, including tracking the number of unique visitors to our Website and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics.

Cookies, by themselves, will not be used by MTL to disclose your individual identity. This information identifies your browser, but not you, to our servers when you use our Website. We do not respond to “do not track” signals in your browser. We may also collect data by using “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “pixel tags”) that allow us to know when you visit our Website. Through pixel tags, we use non-Personal Information or aggregate information that can be used to enhance your online experience and understand traffic patterns.

We respect your right to control these technologies. Where required by law, we obtain your consent before deploying non-essential cookies. You can manage your preferences at any time via our Manage Cookie Consent banner or by enabling a Global Privacy Control (GPC) signal in your browser, which we recognize and honor as a request to opt out of the “sale” or “sharing” of your personal information for targeted advertising purposes.

Information We Receive from Other Sources

This is information we receive about you if you use any of the other websites we operate or other services we provide. Sometimes we may work with third parties who provide information about you. We obtain information from such third parties to provide you with certain services (including, for example, sub-contractors, analytics providers, advertising networks, search information providers, or third parties who share your information to provide your healthcare services such as a healthcare provider, including your information when they message or communicate with other healthcare providers or MTL).

In addition, we may use third-party providers to serve or track interactions on other websites. You may link to or access our Website using other third-party websites. Use of such third-party websites is subject to the terms of service and privacy policies of those third parties. MTL does not control the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.

We may combine information we receive from other sources with information you give to us and information we collect about you. Depending on the types of information received, we will use the information received from other sources or the combined information for the purposes described in the Section below title “How We Use Your Information”.

We may use information that we collect about you, or that you provide to us, including any Personal Information, for the following business purposes:

• To present our Website and its contents to you;
• To provide you with information, products, or services that you request from us, such as completing any registration or transaction, payment processing, or healthcare operations purposes;
• To communicate with you about the products and services that you request from us;
• To contact you if you receive healthcare services resulting from the use of our Website;
• To administer and operate our Website, including providing you with information and technical support about our Website, products, and services;
• To create de-identified information that cannot be used to personally identify you, such as aggregate statistics relating to the use of our services;
• To measure or understand the effectiveness of our communications (including advertising) that we send to you and others, to deliver relevant communications to you from MTL;
• To better understand our audience;
• To communicate with you about our new features, products, and services or, subject to any consents or authorizations that are required by applicable law, those of our subsidiaries, affiliates, parent companies, and any of their related businesses and those of our third-party partners;
• To fulfill any other purpose for which you provide it;
• To provide you with notices about your account or purchases;
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection, to protect our rights, property, or safety or that of any other person, or the copyrighted content on our Website;
• To process your transactions and manage your orders;
• To provide customer support and respond to your inquiries;
• To allow you to participate in interactive features on our Website;
• To help maintain the safety, security, and integrity of our Website, products and services, databases, and other technology assets;
• For testing, research, analysis, and product development, including to develop and improve our Website, products, and services;
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets;
• To notify you about changes to our Website or any products or services we offer or provide through it;
• In any other way we may describe when you provide the information;
• For any other purpose with your consent (where legally required); and/or
• To comply with applicable federal, state, and other laws and regulations.

We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Information that we collect or you provide, as described in this Privacy Policy:

• For payment or healthcare operations purposes.
• To anyone authorized under this Privacy Policy or pursuant to any other consent or authorization that you may provide.
• To MTL and its affiliated professional entities’ employees, or other third parties who provide services to MTL or an affiliated professional entity.
• To service providers and other third parties we use to support our business and assist in the maintenance, improvement, and optimization of our Website, and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
• To healthcare providers, including, without limitation, clinicians, healthcare facilities, and organizations that provide services to you, including the healthcare providers with whom you communicate and/or review your information in providing healthcare services to you. You acknowledge and agree that when healthcare providers provide services to you, the healthcare providers and all personnel of their professional entities may see any information you provide.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Molecular Testing Labs’ assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by MTL about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide it. For example, if you sign up for certain services, we may share your information in order to provide those services.
• To third-party credit card processors via encrypted connection to process payments by you.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request or comply with any duty to disclose or share your Personal Information in order to comply with applicable law.
• To enforce or apply our Terms of Use, terms of sale, or other agreements, including for billing and collection purposes, fraud protection, and credit risk reduction.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of MTL, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
• With respect to de-identified information, for any purpose without restriction.

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

Accessing and Correcting Your Information. You can review and change your personal information by logging into our Website and visiting your account profile page.

You may also send us an e-mail at compliance@moleculartestinglabs.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website may be inaccessible or may not function properly.

Do Not Track. We do not currently respond to “do not track” signals as we do not track our users across third-party websites.

Promotional Offers from MTL, Its Affiliates, or Third-Party Partners. If you do not wish to have your contact information used by MTL to promote our own products or services, you can unsubscribe at the bottom of an email. If you are not able to unsubscribe through this method, please contact us and we will manage your request. You can always exercise your right to ask us not to process your Personal Information for marketing purposes by contacting us at the address below.

Data Security and Retention

We have implemented reasonable and appropriate physical, electronic, and administrative safeguards designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. MTL uses secure servers behind firewalls to store information; payment transactions and personally identifiable information are encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of our Website like message boards. The information you share in public areas may be viewed by any user of our Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website.

When you use our Website from your phone, there is a risk that your PHI may be stored on your mobile device. While MTL takes a variety of technical safeguards to make sure that your PHI does not leak onto your mobile device, we cannot guarantee that these safeguards will work.

Data Retention: We retain your Personal Information for as long as necessary to fulfill the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information, and applicable legal requirements.

Depending on your state of residence, you may have specific rights regarding your Personal Information. We provide these rights to all US residents regardless of specific state mandates.

You have the right to request that we:

• Right to Know/Access:Confirm whether we are processing your Personal Information and access the categories and specific pieces of Personal Information we hold about you.
• Right to Correction/Rectification:Correct inaccurate Personal Information we maintain about you.
• Right to Deletion/Erasure:Delete Personal Information we have collected from you, subject to certain exceptions required by law (e.g., retaining records for legal compliance, billing, or security purposes).
• Right to Data Portability:Obtain a copy of your Personal Information in a portable and readily usable format.
• Right to Opt Out of Sale/Sharing:Opt out of the “sale” of your Personal Information or the “sharing” of your Personal Information for cross-context behavioral advertising/targeted advertising. We honor the Global Privacy Control (GPC) signal as a valid opt-out request.
• Right to Limit Use/Disclosure of Sensitive Personal Information:You have the right to direct us to limit the use of your Sensitive Personal Information (like health data not covered by HIPAA) to only what is necessary to provide the services you requested.

To exercise any of these rights, please submit a verifiable consumer request to us by either:

• Calling us at 855-400-6002
• Emailing us at compliance@moleculartestinglabs.com
• To opt out of advertising cookies specifically, use our Manage Cookie Consent or enable the GPC signal in your browser

We must verify your identity before fulfilling a request. You may also authorize an agent to exercise your rights on your behalf. We will not discriminate against you for exercising any of your privacy rights.

Right to Appeal: If we deny your request to exercise your privacy rights, you may appeal that decision by responding to our denial communication or emailing us at compliance@moleculartestinglabs.com with the subject line “Privacy Request Appeal.” We will respond to your appeal within the timeframe required by law.

Rights Under State Consumer Privacy Laws

Residents of the states of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Nebraska, New Hampshire, New Jersey, Maryland, Minnesota, Montana, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia have certain rights described in this Notice. If you are a resident of one of these states (“Applicable Residents”), you may exercise your privacy rights where these are applicable to you at any time, by contacting us at any of the following:

Mail: Attn: Compliance Officer
14401 SE 1st Street
Vancouver, WA 98684

Email: compliance@moleculartestinglabs.com
Phone Number: 1-855-400-6002

International Users (GDPR Statement)

MTL is based in the United States and our services are primarily targeted at the US market. If you are accessing our Website from outside the US, particularly from the European Economic Area (EEA), UK, or Switzerland, please be aware that your information will be transferred to, stored, and processed in the US. The data protection laws in the US may be different from those in your jurisdiction.

By using our Website and providing your information, you consent to this transfer, storage, and processing.

If you are a resident of the EEA, UK, or Switzerland, you may have additional rights under the GDPR, including the right to lodge a complaint with a supervisory authority. Our legal basis for processing your data is typically performance of contract or your explicit consent, which you can withdraw at any time.

Third-Party Websites

Our Website may contain links or references to other websites outside of our control. Please be aware that this Privacy Policy does not apply to these websites. MTL encourages you to read the privacy statements and terms and conditions of linked or referenced websites you may enter.

These third-party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data or solicit Personal Information. MTL does not control and is not responsible for what third parties do in connection with their websites, or how they handle your Personal Information. Please exercise caution and consult the privacy policies posted on each third-party website for further information.

Changes to Our Privacy Policy

MTL reserves the right to change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the privacy policy has been updated on our Website homepage. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable e-mail address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes. Your continued use of our Website after such amendments will be deemed your acknowledgement of these changes to our Privacy Policy.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, please contact us at: compliance@moleculartestinglabs.com or via our toll-free number: 1-855-400-6002

If you have a complaint, you must submit your complaint in writing to:
Attn: Compliance Officer
14401 SE 1st Street
Vancouver, WA 98684