Privacy Policy

Last modified: February 24, 2020
Date Effective: March 7, 2022
Version: 1.1


Important Notice – Our Notice of Privacy Practices is a separate document found here that governs how medical information about you may be used and disclosed in connection with certain healthcare services in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”).


Molecular Testing Labs (“Molecular” or “We”) respects your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the websites,,, or any other websites of Molecular Testing Labs (our “Website“) and our practices for collecting, using, maintaining, protecting and disclosing that information.

This Privacy Policy applies to information we collect:

  • On our Websites.
  • In e-mail, text and other electronic messages between you and the Website.

It does not apply to information collected by:

  • us offline or through any other means, including on any other website operated by Molecular or any third party; or
  • any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This policy may change from time to time. You can access past versions of our Privacy Policy by emailing Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at 855-MTL-LABS

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including:

  • Information by which you may be personally identified, such as name, mailing address, email address, telephone number, or any other identifier collected on the Website that is defined as personally identifiable information under applicable law (“Personal Information”);
  • Clinical or patient information or data, including PHI or other health-related information. This includes information collected in connection with your use of the Website that may be necessary for you to receive healthcare services, including previous doctors, applicable clinical history and condition, and other clinical and health information exchanged in emails, chats, or calls between you and Molecular or the medical providers and their professional entities;
  • Information that is about you but individually does not identify you, such as order numbers, transaction IDs, location or demographics, or information related to your inquiry or request;
  • Information about your internet connection, the equipment you use to access our Website and usage details; and/or
  • Any other information we specifically request.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons, and other tracking technologies.
  • From third party intermediaries, for example, the physicians or medical professionals with whom we partner to provide you with services.

Information You Provide to Us. The information we collect on or through our Website may include:

  • Information that we may automatically collect when you browse our website. Even without creating an account, we may still collect from you some of the information as describe in the section titled “Information We Collect Through Automatic Data Collection Technologies” below.
  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our Website.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website. When you provide or update your payment processing information, we transmit the payment via an encrypted connection to a third party credit card processor.
  • Your search queries on the Website.

Information We Collect Through Automatic Data Collection Technologies. As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, browser type, and host domain.
  • Details of referring website (URL). We also may use these technologies to collect information about your online activities over time and across third party websites or other online services (behavioral tracking).

The information we may collect automatically is statistical data and does not include Personal Information, but we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

Our website may use “cookies” or other technologies to help us deliver content specific to your interests, to process your requests, and/or to analyze your visiting patterns. We may collect the following types of information about your visit including: the domain from which you access the Internet; IP address; operating system and information about the device or browser used when visiting the Website; date and time of your visit; content you visited; general location; and website (such as or and website referral source (email notice or social media site) that connected you to the Website. Our Website may use two types of cookies: single-session (temporary) and multi-session (persistent). Temporary cookies last only as long as your web browser is open, and are used for technical purposes such as enabling better navigation through our Website. Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for longer periods and are used for purposes including tracking the number of unique visitors to our Website and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics. Cookies, by themselves, will not be used by Molecular to disclose your individual identity. This information identifies your browser, but not you, to our servers when you use the Website. We do not respond to “do not track” signals in your browser. We may also collect data by using “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “pixel tags”) that allow us to know when you visit our Website. Through pixel tags, we use non-Personal Information or aggregate information that can be used to enhance your online experience and understand traffic patterns.

Information We Receive From Other Sources

This is information we receive about you if you use any of the other websites we operate or other services we provide. Sometimes we may work with third parties who sometimes provide information about you. We obtain information from such third parties with whom we work to provide you with certain services (including, for example, sub-contractors, analytics providers, advertising networks, and search information providers, or third parties who share your information to provide your health care services, such as a medical provider including your information when they message or communicate with other medical providers or Molecular).

In addition, we may use third party providers to serve or track interactions on other websites. You may link to or access our Website using other third party websites. Use of such third party websites is subject to the terms of service and privacy policies of those third parties. Molecular does not control the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.

We may combine information we receive from other sources with information you give to us and information we collect about you. Depending on the types of information received, we will use the information received from other sources or the combined information for the purposes described in Section below title “How We Use Your Information”.

How We Use Your Information

We may use information that we collect about you, or that you provide to us, including any Personal Information, as follows:

  • To present our Website and its contents to you.
  • To provide you with information, products or services that you request from us, such as completing any registration or transaction, payment processing, or health care operations purposes.
  • To communicate with you about our products and services that you request from us.
  • To contact you if you receive health care services resulting from the use of our Website.
  • To administer and operate the Website, including provide you with information and technical support about the Website and our products and services.
  • To create de-identified information that cannot be used to personally identify you, such as aggregate statistics relating to the use of our services.
  • To measure or understand the effectiveness of our communications (including advertising) that we send to you and others, and to deliver relevant communications to you and to provide you with communications from Molecular.
  • To better understand our audience.
  • To communicate with you about our new features, products, and services or, subject to any consents or authorizations that are required by applicable law, those of our subsidiaries, affiliates, parent companies and any of their related businesses and those of our third party partners.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account or purchases.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection, to protect the rights, property or safety or us or any other person, or the copyrighted content on the Website.
  • To notify you about changes to our Website or any products or services we offer or provide through it.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent (where legally required).
  • To comply with applicable federal, state, and other laws and regulations.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Information that we collect, or you provide as described in this Privacy Policy:

  • For payment or health care operations purposes.
  • To anyone authorized under this Privacy Policy or pursuant to any other consent or authorization that you may provide.
  • To Molecular and its affiliated professional entities’ employees, or other third parties who provide services to Molecular or an affiliated professional entity.
  • To service providers and other third parties we use to support our business and assist in the maintenance, improvement, and optimization of our Website, and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
  • To medical providers, including without limitation, physicians, health care facilities, and organizations, that provide services to you, including the medical providers with whom you communicate and/or review your information in providing healthcare services to you. You acknowledge and agree that when medical providers provide services to you, the medical providers and all personnel of their professional entities may see any information you provide.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Molecular Testing Lab’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Molecular Testing Labs about our Website users is among the assets transferred.
  • To fulfill the purpose for which you provide it. For example, if you sign up for certain services, we may share your information in order to provide those services.
  • To third party credit card processors via encrypted connection to process payments by you.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law or legal process, including to respond to any government or regulatory request or comply with any duty to disclose or share your Personal Information in order to comply with applicable law.
  • To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes, fraud protection, and credit risk reduction.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Molecular Testing Labs, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • With respect to de-identified information, for any purpose without restriction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

Accessing and Correcting Your Information. You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also send us an e-mail at to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookie, please note that some parts of our Website may be inaccessible or may not function properly.

Do Not Track. We do not currently respond to “do not track” signals as we do not track our users across third party websites.

Promotional Offers from Molecular, its affiliates, or third party partners. If you do not wish to have your contact information used by Molecular to promote our own Products or Services, you can unsubscribe in the bottom of the email. If you are not able to unsubscribe through this method, please contact us and we will manage your request. You can always exercise your right to ask us not to process your Personal Information for marketing purposes by contacting us at the address below.

Data Security

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. Molecular uses secure servers behind firewalls to store information, and payment transactions and personally identifiable information are encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

When you use our Website from your phone, there is a risk that your PHI may be stored on your mobile device. While Molecular takes a variety of technical safeguards to make sure that your PHI does not leak onto your mobile device, we cannot guarantee that these safeguards will work.

Third Party Websites

Our Website may contain links or references to other websites outside of our control. Please be aware that this Privacy Policy does not apply to these websites. Molecular encourages you to read the privacy statements and terms of conditions of linked or referenced websites you may enter.
These third party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data or solicit Personal Information. Molecular does not control and is not responsible for what third parties do in connection with their websites, or how they handle your Personal Information. Please exercise caution and consult the privacy policies posted on each third party website for further information.

Changes to Our Privacy Policy

Molecular reserves the right to change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the privacy policy has been updated on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes. Your continued use of our Website after such amendments will be deemed your acknowledgement of these changes to our Privacy Policy.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, please contact us at: or via our toll-free number: 1-855-MTL-LABS

If you have a complaint, you must submit your complaint in writing to:

Compliance Officer
14401 SE 1st Street
Vancouver, WA 98684